At Sunshine Cruise Holidays Ltd we are committed to protecting your
privacy, this means we only use the information we collect about you in order
to process your holiday quickly and efficiently and to tell you about our
services. We are committed to protecting your privacy and keeping all personal
details confidential.
This privacy statement
sets out how we comply with European Union data protection requirements. This
applies to the entire Website. Any changes to this policy will be posted on
this page.
You can also access this policy via our homepage and from the bottom of every
page by clicking on the appropriate link.
We have structured our web site so that, in general, you can visit it without
identifying yourself or revealing any personal information. Once you choose to
provide us with any information by which you can be identified, then you can be
assured that it will only be used in accordance with this privacy policy.
For your protection, we are registered under the Data Protection Act 1998 and
have given all appropriate notifications to the Information Commissioner.
Other web sites
Our Website may contain links to enable you to visit other web sites of
interest easily. However, once you have used these links to leave our site you
should note that we do not have any control over that other web site.
Therefore, we cannot be responsible for the protection and privacy of any
information which you provide whilst visiting such sites and such sites are not
governed by this privacy statement. You should exercise caution and look at the
privacy statement applicable to the web site in question.
Security
We are committed to ensuring that your information is
secure. In order to prevent unauthorised access or disclosure we have put in
place suitable physical, electronic and managerial procedures to safeguard and
secure the information we collect on line. We use encryption when collecting or
transferring sensitive data such as credit card information.
What we collect
and why
When you book a
holiday with Sunshine Cruise Holidays Ltd or enter into any other transaction
with or via Cruise1st we need to know your name and mailing address and credit
or debit card number and expiry date, and if possible your e-mail address and
telephone number, together with any other information that we need to process your
transaction.
If you make an enquiry or join our mailing list we collect your name and
mailing address, company name and position if applicable, telephone number,
facsimile number and e-mail address.
We use this to advise you of information concerning your holiday booking or
other transaction, enquiry or to advise you of new services and products, and
promotions, special offers or other information which we think will be of
interest to you. We may use aspects of information about you to assist with our
marketing and promotional developments in order to improve and extend our
product range, enhancing the quality and service we provide to our customers.
Our aim is to provide you with the highest standard of service and increase our
customer’s choices wherever possible.
We may also use this information for our Internal
record keeping, and our representatives may follow up, either by e-mail, phone
or mail, as part of our customer care procedures.
From time to time, we may also use your information to contact you for market
research purposes. We may contact you by e-mail, phone or mail.
Who else do we
give your details to?
We will never willfully disclose personal information about you to any third
party without receiving your permission.
We may have to pass on certain details to a company or organisation in order
that your holiday or other service or product can be provided. For example, the
tour operator, the airline, hotel or credit card company. When you make a
booking or enter into a transaction this means you consent to our passing on
such details.
We may be required to provide information by law as permitted by the Data
Protection Act or by a legal authority recognised by the European Union.
We will not sell, distribute or lease your personal information to third
parties other than our subsidiaries and parent company unless we have your
permission or are required by law. We may release your personal information to
our authorised direct marketing agents unless you tell us that you do not wish
this to happen.
If you have not previously objected to us using your personal information for
direct marketing purposes, you may change your mind at any time by writing to:
Sunshine Cruise Holidays
Ltd
209-215 Broadway
Pacific Quays
Salford
What if you think
we have incorrect information or you would like a copy of the information we
hold about you?
You may request details of personal information which we hold about you under
the Data Protection Act 1998. A small fee will be payable. This fee will not exceed
£10. If you would like a copy of the information held on you please write
to:
Sunshine Cruise Holidays
Ltd
209-215 Broadway
Pacific Quays
Salford
If you believe that any
information we are holding on you is incorrect or incomplete, please write or
e-mail us as soon as possible to the above address. We will correct any
information which was found to be incorrect promptly.
"Cookies"
- What are they? How do we use them?
Many websites use "cookies" to help to improve the service provided
on the website.
"Cookies" are small pieces of information that are stored by your
browser on your computer's hard drive. We use "cookies" only to
gather statistics - such as, how long our users browse on each section of our
website. This information enables us to better design areas of our website.
Other than this, we do not store information in the cookie and use it for any
other purpose, or pass on personal data to any other parties.
With most internet browsers (for example Microsoft Internet Explorer) you can
erase cookies from your hard drive, block all or some cookies or receive a
warning before a cookie is stored. Please refer to your browser's help screen
to learn more about these functions. Denial of a traffic log cookie should not
prevent you from using one of these sites. You can delete the files that
contain cookies that you have already accepted from your hard drive.
Your consent
By using our Websites and if you have not advised us to the contrary, you are
consenting to the collection and use of your personal information by Sunshine
Cruise Holidays Ltd and its trading names in accordance with this Privacy
Policy. When you use this site, you are agreeing that we may use your personal
information for the purposes set out in this statement.
ATOL
The Package Travel, Package Holiday and Package Tours
regulations 1992 require us to provide security for the monies that you pay for
the package holidays booked through our company and your repatriation in the
event of our insolvency. We provide this security by way of a bond held by the
Civil Aviation Authority. Our ATOL number is ATOL 6777. In the unlikely event
of our insolvency, the CAA will ensure that you are not stranded abroad, and
will arrange to refund any money you have paid to us for an advance booking.
For further information, visit the ATOL website at www.atol.org.uk.
