General Terms & Conditions
Holidays
booked through Cruise 1st operating as a retail Travel Agency are governed by
these conditions and our Website Notice Legal Terms & Conditions.
Please read
them carefully. Should you require any clarification of these Terms and
Conditions, please ask your Sales Consultant at the time of booking.
1)
Your Contract
a)
Your holiday arrangements are booked through Sunshine Cruise Holidays Ltd, trading
as Cruise 1st, .Our registered office is at First choice house,
b) Your
contract is with the suppliers of the services and your booking is subject to
the supplier’s terms and conditions. As we are acting as agents, or
sub-agents, for these suppliers we accept no liability for any failure in the
services or any loss of any nature suffered by you as a consequence of using
the services.
c) You agree
to submit to the jurisdiction of the English Courts in any matters that fall
within the scope of the agency responsibility of Sunshine Cruise Holidays Ltd.
d) When you
make a booking you confirm that you have the authority to accept and do accept,
on behalf of your party, the terms and conditions set out below. A booking can
only be made by a person aged 18 years or over.
2)
Supplier Conditions
a) Please note
that all bookings are subject to the supplier’s conditions of booking
which can be found on the supplier’s websites or obtained on request from
our office. These contain limitations and exclusions of liability to any person
who travels with them. They should be read carefully as you are bound by them.
We will ask you at time of booking to confirm your agreement to these terms.
b) Any
accommodation and amenities are as described in the supplier’s brochures
or on their websites and therefore any changes made are subject to their
booking conditions.
c) The
suppliers reserve the right to change itineraries and details. All flight
timings are provisional and could be subject to change by the supplier. We will
endeavour to inform you of such changes, but do not
accept any responsibility for such changes.
3)
Making Your Payment
a) You will
need to pay a deposit, as required by your contracted supplier(s), plus any
booking fees and insurance premiums at the time of booking and the balance of
your holiday must, unless otherwise advised, be paid at least 12 weeks prior to
departure. For late bookings i.e. normally within 12 weeks of departure or
where the supplier requires full payment you will be asked for a higher deposit
or the full payment at time of booking [A Late booking fee may be added
if required by the supplier of your travel arrangements]
b) All travel
arrangements are subject to availability at the time the booking is made. Your
booking will be confirmed once initial payment has been received and a
confirmation has been sent via mail,email
or our internet booking system. You are reminded that should you choose to
cancel or amend your booking, you will be liable for any additional
administration fees levied by both the supplier(s) and Sunshine Cruise Holidays
Ltd ( see 8 below).
c) The person
making the initial booking guarantees payment to Sunshine Cruise Holidays Ltd of
the total amount due on behalf and with the consent of all other persons who
are party to the booking.
d) All payments
must be made in pounds sterling and all cheques must be drawn on a UK bank and
made payable to Sunshine Cruise Holidays Ltd. MasterCard and Visa credit card
payments are subject to a card fee surcharge of 2% of the value of transaction.
Payment by American Express is subject to a card fee of 4%.There is currently
no charge for payment by Delta or Switch debit card issued by a UK bank. We
reserve the right to change these surcharges should our card processors
increase or decrease their charges to us or if VAT becomes payable on these
charges.
4)
Prices and Accuracy of Promotional Material
a) All
information contained in any of our promotional material, e.g. brochures,
advertisements, mail shots, websites and e-shots, is based on information
available at the time of publication. Every effort is made to keep our websites
up to date but tour operators are continually updating their information so we
cannot guarantee that our websites reflect the latest changes. We cannot
include all the information relevant to the tour operator’s holidays
being promoted so it is important that you read their current brochure or visit
their website for further details. We reserve the right to change any
information before your booking is confirmed and the amended information will
then form part of your contract with us. Whilst every effort is made to ensure
the accuracy and prices at the time of printing, regrettably errors do
occasionally occur. We reserve the right to correct errors prior to confirming
your booking.
b) If an
additional discount is given by Sunshine Cruise Holidays Ltd it is generally
based on the Suppliers selling price. Subsequent changes to your booking e.g. a
part cancellation or use by you of a Tour Operators voucher to part pay a
booking may affect the amount of discount we give you.
5)
Your Tickets
a) Tickets and
travel documents are normally supplied 7 to 10 days prior to departure. If you
do not receive your tickets 7 days before departure please contact us using the
contact details provided below. Please check your travel documents carefully
upon receipt, and advise us immediately of any error. If you have any further
queries, please contact our Customer Services Dept on 0161 877 8559 or
e-mail us at customer.services@cruise1st.co.uk
6)
Travel Insurance
a) It is a
condition of booking with every supplier that you must have adequate travel
insurance to ensure that you are adequately covered against unexpected
cancellation charges prior to departure and events occurring during your
holiday.
b) If you make
alternative insurance arrangements, we reserve the right to view details of
your insurance cover (insurer and policy number), as we may have to pass this
information on to the suppliers. It is your responsibility to ensure that you
are adequately insured throughout your holiday.
7)
Special Requests
a) Special
Requests such as (but not limited to) assigned seat number requests, special
meal requests or rooming requests will be passed on to the relevant supplier
but cannot be guaranteed by Sunshine Cruise Holidays Ltd.
8) If
You Cancel Your Booking
a) Your
booking can be cancelled subject to payment of the cancellation charges which
will be levied by the suppliers. The level of cancellation charge payable is
dependent upon how far in advance of the departure date you cancel your
booking. Please see the relevant supplier’s terms and conditions for
details of these charges. All cancellations must be made in writing by the lead
name in your party to:-
Customer Services
Sunshine Cruise Holidays Ltd
209-215 Broadway
Pacific Quays
Salford
b) You should
also be aware that in some cases, airlines and other suppliers treat any
changes made as a cancellation and you may be asked to pay up to 100% of the
ticket cost should you wish to make any changes after your booking has been
confirmed.
For guidance
only, typical cancellation charges are likely to be as follows:
c) (please note the date of the cancellation will be taken as
the day we receive the cancellation in writing as opposed to any telephone
contact):
1. Cancel more than
84 days before departure – loss of deposit;
2. Cancel between
84 and 30 days before departure – loss of 50% of total cost;
3. Cancel less than 30
days before departure – loss of 100% of total cost.
d) Any
cancellation charges may be recoverable through your travel insurance. Please
check your insurance policy for more information.
e) If you wish
to amend your booking this may be possible but will be subject to the policies
of the suppliers of your travel arrangements. Any additional costs including
any administration fees charged by the suppliers and by Sunshine Cruise
Holidays Ltd will need to be paid before any change is confirmed. Please note
that some suppliers will treat amendments as a cancellation of the original
booking and charges will apply as detailed above.
9)
Alterations to Your Booking by the Supplier
a)
Unfortunately, we cannot control or prevent changes implemented by our
suppliers. Should a change occur we will endeavor to minimise the inconvenience
you may experience. We cannot however offer any compensation. Again, please
refer to the booking conditions of the Supplier.
10) If
You Have a Complaint
a) If you have
a complaint regarding any part of your booking, please contact the supplier of
the service in question at the earliest opportunity. Any complaint letters sent
to us on your return will be directed to the relevant supplier responsible for
providing your booked arrangements.
b) Should you
have a complaint about any aspect of the service provided by Sunshine Cruise
Holidays Ltd please write to our customer services department within 28 days of
returning to the
11)
Data Protection
a) For the
purpose of the Data Protection Act 1998 we, Sunshine Cruise Holidays Ltd, are a
data controller. In order to process your booking, we need to collect personal
details from you. These will include, where applicable, the names and addresses
of party’s members, credit/debit card or other payment details and
special requirements such as those relating to any disability or medical
condition which may affect the chosen booking and any dietary restrictions
which may disclose your religious beliefs. If we need any other personal
details, we will tell you before we obtain them from you. In order to process
your order we will share your information with the airline, hotel, car rental
agency, or other involved third party or supplier. We will provide only the
personally identifiable information necessary to ensure the successful fulfillment
of your travel arrangements. The information may also be provided to security
or credit checking companies, public authorities such as customs/immigration if
required by them, or as required by law.
b) We have
appropriate measures in place to protect the personal details you give us.
Where your travel arrangements are to take place outside the European Economic
Area, (EEA), controls on data protection in your destination may not be as
strong as the legal requirements in this country. We will not however pass any
information on to any company and/or organisation not responsible for providing
any part of your travel arrangements. Where you provide us with personal
details relating to any special requirements and/or details of any illnesses,
disabilities or religious requirements, you consent to this information being
passed onto any organisation or companies responsible for any part of your
travel arrangements whether in the EEA or not. If we cannot pass this
information to the relevant suppliers, we cannot process your booking.
c) We are
entitled to assume you do not object to our doing any of the things mentioned
above unless you tell us otherwise in writing. You are generally entitled to
ask us (by letter or e-mail) which details of yours are being held or
processed, for what purpose and to whom they may be or have been disclosed. We
will charge a fee to respond to such a request. In limited circumstances we are
entitled to refuse your request. Except where expressly permitted by the Data
Protection Act 1998, we will only deal with the personal details you give us as
set out above unless you agree otherwise. For example, if we wish to use any of
your personal details for marketing purposes, we will tell you this when we ask
for your details and give you the opportunity to say no if you do not want us to
do so.
12)
Our Liability to You
a) We act only
as an agent for the ultimate service provider concerned and your contract for
your holiday arrangement is directly with the service provider. We accept no
liability in relation to the service itself or for the acts or omissions of the
service provider concerned. Please note that all bookings are also subject to
the Supplier’s conditions of booking. These contain limitations and
exclusions of liability to any person who travels with them.
b) Sunshine
Cruise Holidays Ltd is not a tour operator and there will not be a Sunshine
Cruise Holidays Ltd representative on location. We would advise you to contact
the relevant supplier, e.g. tour operator, directly should any problem or
complaint arise, ensuring that you take the contact numbers with you when you
travel.
c) When
booking with Sunshine Cruise Holidays Ltd your flights and accommodation, or
any other services you may choose to book with us, are unrelated to each other
and are likely to be arranged and provided by different suppliers. We will
notify you at time of booking or before travel of the suppliers providing your
chosen holiday arrangements.
13)
Passport, Visa & Immigration Requirements
Your specific passport, visa and health requirements and compliance with other
immigration regulations are your responsibility and you should confirm these
with the relevant embassies and/or consulates. We do not accept any
responsibility if you cannot travel because you have not complied with any
passport, visa, health or immigration requirements. Information on current travel
requirements and restrictions can currently be found by visiting http://www.fco.gov.uk/knowbeforeyougo.
14) ATOL
The Package Travel, Package Holiday and Package Tours
regulations 1992 require us to provide security for the monies that you pay for
the package holidays booked through our company and your repatriation in the
event of our insolvency. We provide this security by way of a bond held by the
Civil Aviation Authority. Our ATOL number is ATOL 6777. In the unlikely event
of our insolvency, the CAA will ensure that you are not stranded abroad, and
will arrange to refund any money you have paid to us for an advance booking.
For further information, visit the ATOL website at www.atol.org.uk.
