{"version":"1.0","provider_name":"Cruise1st Blog","provider_url":"https:\/\/www.cruise1st.co.uk\/blog","author_name":"Claire Wilde","author_url":"https:\/\/www.cruise1st.co.uk\/blog\/author\/claire-wilde\/","title":"How much does Customer Satisfaction count for? | Cruise1st Blog","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"1DIuJBn4xx\"><a href=\"https:\/\/www.cruise1st.co.uk\/blog\/how-much-does-customer-satisfaction-count-for\/\">How much does Customer Satisfaction count for?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.cruise1st.co.uk\/blog\/how-much-does-customer-satisfaction-count-for\/embed\/#?secret=1DIuJBn4xx\" width=\"600\" height=\"338\" title=\"&#8220;How much does Customer Satisfaction count for?&#8221; &#8212; Cruise1st Blog\" data-secret=\"1DIuJBn4xx\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.cruise1st.co.uk\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Sometimes you get cynical and think the big players are in the business just for the money. Royal Caribbean can claim weight in the cruise industry, but it\u2019s great to see there is still some humility and that success hasn\u2019t gone to their head. Doug Santoni, senior vice president of strategic planning and continuous improvement"}