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FREQUENTLY ASKED QUESTIONS

 

Q. How do I complete online check-in?

Visit Manage My Booking where you will find links to check in. If you have any problems please do not hesitate to contact us immediately so we can assist.

Q. What are my passport and visa requirements?

Visit our Passports and Visas page

Q. What are the terms and conditions of booking?

Our Cruise1st booking terms and conditions can be found online and are contained in our important information email sent when you make a booking.  Please read our T&Cs carefully as these apply to all bookings made through one of our travel consultants and on our website.  Click here to read our booking terms at any time

Additional supplier conditions may apply to components of your package, such as cancellation penalties or non-refundable deposits.  Supplier terms are outside the control of Cruise1st as your booking agent, and cannot be waived by a member of our team.

Q. When should I expect my tickets and final travel documents?

We aim to provide all travel documentation 3 weeks prior to departure.  While we may be able to provide documents earlier, many suppliers do not make final documents available to us until closer to departure.

Q. How do I change or cancel my booking?

If you need to change or cancel your booking, please email us at [email protected]

Some components of your booking, including the cruise, may be non-changeable and non-refundable.  In the event your booking can be amended, our customer support team will email you a quote and details of the requested changes.  Cruise1st fees will apply in addition to any supplier penalties.

Q. How do I book an accessible cabin?

To book an accessible cabin, we recommend you contact us on by phone to complete your booking.

Please note to confirm an accessible cabin booking, the cruise line may require a special needs form be completed or additional information provided.

Q. Where can I get information about drinks packages, dining times and on-board credit?

Information about ship amenities will be available on the cruise lines website after you complete your online check-in. Otherwise to upgrade a part of your booking, please email us at [email protected]

Q. How do I add my loyalty number or frequent flyer details to my booking?

Please provide any loyalty or membership numbers for each travelling passenger on your booking by email to [email protected] and we will gladly add these to your booking.

Q. How do I make a payment?

Payments can be made anytime via the website using Manage My Booking or you can call us direct and we can take payment over the phone. If you are unable to pay your final balance in time, please call us immediately to discuss if a payment extension is applicable. 

Q. What if I can’t pay my final balance before the balance due date?

Its important you pay your final balance by the due date on your documentation to ensure Cruise1st have adequate time to process payments for each component of your booking.  The cruise line may cancel your booking if payment is not received by the due date.

 Q. When will my cabin be allocated?

If you have booked a guarantee cabin, the cruise line may allocate your cabin at any time up to a week prior to departure.  You may be able to indicate a cabin preference on a guarantee cabin booking earlier, however you will be required to pay an upgrade fee to secure your preferred cabin.