What does the 'Book with Confidence Promise' mean?
Over the last few weeks we’ve witnessed an airline collapse, restrictions on travel to various worldwide destinations, border closures, cancelled cruises, closure of cruise ports and now Italy is in lockdown.
During these uncertain times, many people are feeling grateful to have the support and experience of a travel agent to help them act on their behalf.
At Cruise1st, our team has been committed to assisting all of our customers. Be it to; amend their travel plans, provide full refunds to passengers with cancelled sails and consistently delivering the most up-to-date travel advice directly related to their cruise.
It has been a challenging time for everyone; affected customers and staff alike. So we’d like to take this opportunity to thank our customers for their understanding and kindness during these unprecedented times.
We know it's often a source of frustration that we can't always advise what will happen next week or next month, but - as much as we wish we did - we sadly don’t have a crystal ball to predict the future. However, we promise to provide our customers with the most up-to-date advice and information to continue to help in the best way we possibly can.
When booking a cruise through Now Lets Travel, Cruise1st guarantee FULL financial and package protection, offering our customers peace of mind should any changes occur to travel plans. This means that customers won’t have to contact airlines, hotels or travel providers, as we will take care of all of this - at no extra cost!
Some travellers choose to arrange their own flight or hotel bookings, and are now struggling to find out where they stand. Many have non-refundable rooms booked, but no aircraft to take them there, others are not bonded and will end up spending time and money on phone calls trying to resolve it, or make insurance claims with no guarantee of pay out.
Those who have booked with Cruise1st can sit back, relax and feel confident that we will take care of everything - with the added advantage of our close relationships with hotel chains, airlines and cruise companies. We will either rebook new dates or arrange a full refund, even in the case of non-refundable bookings.
Remember, if you book any holiday with Now Lets Travel, and the Foreign Office advise that it is unsafe to travel, you will receive 100% of your money back. Book with us, and in the instance of any change to your booking - we promise to take care of you, handle any necessary changes and do everything we can to assist.
In these challenging circumstances, take advantage of an experienced agent who cares about their customers. We are here to help and ensure all our bookings have the necessary financial and package protection in place.